Refund policy

Return Policy — Rhino Blocks

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at rhinoblocksstore@gmail.com. Please note that returns will need to be sent to the following address:

18a Eland Street, Koedoespoort, Pretoria, 0186, South Africa

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at rhinoblocksstore@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Sale, clearance, or discontinued items

• Blind bag / mystery minifigure packs and Pick-a-Brick style items

• Custom or personalized builds/orders

• Gift cards

Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or card issuer to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at rhinoblocksstore@gmail.com.